Geotech Communications Inc. - Professional Services

Geotech Installation Solutions Program

Comprehensive Solutions for Enterprise Customers

Through our Installation Solutions program, Geotech delivers the tools, expertise, and resources you need to quickly build your network and deliver new services. And that means heightened competitive advantage and success in the communications marketplace.

Elements of the Geotech Installation Solutions Program

The Geotech Installation Solutions Program includes installation and implementation services from our internal resources. A variety of optional services are available to complement these offerings from Technicians & Project Managers right up to System Engineers. Geotech's installation solutions along with our proven track record in Telecommunication Design offer clients turnkey systems from one solution provider.

Installation Offering

The installation offering is ideal for product deployments of any size and solves the resource problem with the tactical personnel needed to supplement your project management to ensure the successful installation of your network components (Table 1).

The customer provides software configurations
Geotech provides the installation co-ordination and site survey (remote or on site according to the products), loads customer-supplied software configuration, packages and ships equipment per customer specifications, ensures tracking and accountability of the shipment, and provides an onsite field engineer to perform the installation
Other services include product staging, third-party product integration, asset and cable labelling for audits

Table 1 Installation Offering Features

Installation Service Feature	Benefit
Installation Co-ordination	Streamlines communication by providing a single point of contact Augments internal resources Delivers support throughout the installation
Site Survey	Assesses readiness of site and present recommendations. Verifies the site is ready to accept product Mitigates risks associated with site that may delay installation.
Onsite Installation	Supplements customer networking staff, enabling the optimization of Geotech's internal resources.
Load Customer-Supplied Software Configuration	Ensures functionality meets customer requirements and expectations Reduces onsite installation time

Installation offering deliverables:

Project coordinated by a designated, remote installation coordinator who is the single point of contact with Geotech
Site survey to assess readiness of site and suggest necessary modifications based on Geotech supplied site requirements
Assembly of devices, loading and testing of customer-supplied software configurations to ensure functionality
Onsite installation by Geotech project engineers

Geotech responsibilities:

Confirm physical and electrical site readiness when onsite or remote site survey is performed
Provide physical layout diagram of the site including the expected location of equipment with respect to power and other facilities when onsite site survey is performed
Provide a checklist of items that must be brought up to equipment specifications
Gather customer information needed for equipment to be configured
Designate and co-ordinate onsite field engineers with the arrival of new equipment
Unpack and inventory equipment
Rack-mount or position product per customer directions in accordance with supplier's installation guide
Connect cables and console per customer requirements
Power system on, validate equipment boot sequence and product operation
Download customer-supplied software configuration
Test equipment to ensure that it transports the agreed upon network protocol

Customer Responsibilities:

Designate a single point of contact and local site representatives
Provide access to sites as appropriate
Prepare the installation site per equipment specifications (ensure proper environment conditions are met and adequate power and grounding system is available)
Provide software configuration and cable mapping prior to installation
Handle delivery, installation, and configuration of equipment not provided by Geotech
Complete and sign the site completion sheet

Optional Installation Services (Table 2):

Product staging
Product integration
Asset tag and cable labelling

Table 2 Installation Service Options

Optional Service Feature	Benefit	Availability
Product Staging: Includes Preloading of Software Configuration and Product Boot Test Prior to Installation of Products at Customer Site	Ensures network functionality Streamlines deployment	Available for all products
Third-Party Product Integration: Includes Hardware Configuration, Staging, Testing,	Ensures complete network functionality Reduces implementation time	Requires staging option Limited to Geotech
Asset Tag and Cable Labelling	Enables customer to quickly and	Available in geographies

Upgrade Offering (Table 3): Maximizing network functionality and reliability while extending the life of your communications infrastructure is critical to your success. The upgrade offering delivers support for hardware, software, or memory upgrades of your existing products.

The customer provides the minimum configuration file of any interfaces added during the upgrade
Geotech provides upgrade co-ordination of hardware, software, or memory upgrades, and onsite installation

Table 3: Upgrade Offering Features

Upgrade Service Feature	Benefits
Upgrade Co-ordination	Augments existing resources Delivers support throughout the upgrade Ensures an efficient process and a successful upgrade
Onsite Field Engineer	Supplements customer networking staff, enabling the optimization of internal resources

These services are tailored to the specific network challenges you may encounter and delivered under the supervision of a Geotech project manager. Upgrade offering deliverables for upgrades include:

An onsite field engineer to upgrade specified hardware, software, and memory
Project co-ordination
Project briefing document & project plan, activities, roles and responsibilities, technical upgrade plan
Upgrade scripts to change node parameters
List of successfully completed customer-provided tests
Final network acceptance and formal sign off

Geotech responsibilities:

Provide the customer-supplied software configuration (where applicable) to the Geotech field engineers
Arrange for field engineer to be on site during the upgrade
Confirm the unit to be upgraded and check delivered upgrade components for accuracy

Customer responsibilities:

Provide access to the equipment, facilities, and work space; confirm that the site is prepared for the upgrade
Execute a completion certificate upon completion of the milestones identified in the statement of work
Audit network card firmware levels (ensure firmware in the cards is capable of supporting new releases of the network operating software)

Assist in network testing (post upgrade) to ensure the network is operational Implementation Offering

The implementation offering delivers the vital resources, expertise, and tools needed for your network implementations. As an example, when deploying a voice-capable network, you will take advantage of Geotech project engineering expertise in developing and configuring dial plans based upon experience from proven network implementations. You leverage Geotech resources to achieve the maximum benefit. The implementation offering focuses on the network and includes project management, site surveys, development and loading of the software configuration based on customer requirements, product staging prior to installation at customer premises to confirm functionality, and onsite field support to perform the installation as specified in the statement of work.

Table 4 Implementation Offering Features

Implementation Service Feature	Benefit
Project Management	Augments existing resources Delivers comprehensive support Ensures an efficient process and a successful implementation
On Site Survey	Assesses readiness of site and present recommendations Confirms site readiness Mitigates risks associated with site that may delay install
Create, Verify, and Load Software Configurations	Reduces impact on internal staff Supplements internal staff capabilities Ensures functionality meets customer requirements
Product Staging	Reduces network implementation time Mitigates risks associated with complex network implementations
Onsite Installation	Supplements customer networking staff, enabling the optimization of internal resources Enables internal resources to focus on core business

Implementation offering deliverables:

Management by a designated project manager who oversees all aspects of the implementation
Onsite site survey to assess readiness of site, provide suggestions for site modifications
Creation, verification, and loading of software configurations and revisions to ensure functionality
Product staging-including device assembly and testing-to confirm functionality
Onsite installation by Geotech project engineers
Testing to ensure the installed equipment is working properly

Table 5 Implementation Service Options

Optional Service Feature	Benefit	Availability
Network Staging, Includes Device Connection, Network Configuration, and Commissioning	Ensures network functionality Reduces implementation time, improving time to market Minimizes risk	Available in all geographies
Asset Tag and Cable Labelling	Enables customer to quickly and conveniently manage new equipment arrivals and enter information into existing databases	Available in all geographies
Acceptance Testing	Ensures maximum performance based on customer standards	Available in all geographies only in conjunction with network staging

The Geotech Installation Solutions Program demonstrates the Geotech commitment to helping enterprise customers install and implement advanced networking technologies.

For more information, please contact Geotech Communications Inc. at 1-866-444-5744.